Your security and peace of mind are important to us. That is why we have a strong screening process for registered caregivers, including running a criminal background check. We verify previous employment and experience, check references and, if applicable, verify CNA or HHA licenses are valid and current. Our registry of professional caregivers have a variety of non-medical skills, training and experience with many conditions such as Alzheimer's, Dementia, Strokes, Cancer, Parkinson's Disease, MS, Heart or Cardiovascular Disease, Disabilities, Injuries from Falls or Accidents, Transferring Needs, Surgery Recover, and many more not listed here.
- Certified Nursing Assistants (CNA)
- Certified Home Health Aides (HHA)
- Personal Care Attendants
Having the right caregiver makes all the difference. We are often asked how we match you with a caregiver that is compatible with your needs? The process starts as soon as you call to inquire about our service. Over the phone your highly trained Personal Referral Specialist will gather information about your unique needs, preferences and desired schedule. Additionally, they will discuss items you may not even have thought of, for example, do you have pets and if so, how important is it to you that your referred caregiver be an animal lover?
After enough information and details have been gathered, your personal referral specialist will identify and discuss with you one or more caregivers that have the needed skills and experience, availability, personality and compatibility according to your preferences from our large registry of professional caregivers. This can often be done during your initial phone call, especially when time is of the essence. The final choice of caregiver(s) is always up to you - you are never just "assigned" a caregiver.
We want you to be satisfied! Even though we are usually successful at matching you with the right caregiver the first time, sometimes a caregiver just doesn't work out, for whatever reason. If this happens, you can still remain confident because we are always available to refer a more compatible caregiver until you are satisfied.
Responsiveness to your needs, day or night, is not a luxury but a necessity. A referral specialist is always available 24-hours a day, 7-days a week to assist you. If your regularly scheduled caregiver is unable to come due to illness, scheduled time off or a last minute emergency, we can refer a substitute caregiver upon your request.
It is important to be aware that the caregivers referred from our agency are not nurses and cannot provide skilled nursing or medical services and can only provide non-medical caregiving and domestic services.
Whether you use our agency for one day or for years to come, we want the experience to be so positive that you would gladly recommend us to your friends!